Refund policy

We do not accept merchandise refunds, if there is a problem with the product, you can contact customer service to replace. We will provide an exchange for your order within 7 days after signature,  as long as it has not been opened, worn, or tampered with.

If you want to exchange an item without any quality problem for exchange within 7 days after signature, please send an email to this email address with your order number details: server@subihair.com.

We will offer you the return address. But you are supposed to pay the shipping fee and the price difference.

If the item you received has any quality problem. such as: wrong color, wrong size, wrong style, and so on. Please send us an email with your order number details, also the hair problem pictures. We will look into the case once we receive your email, then offer you some solutions.

You must contact us prior to sending your exchange, as the return address may be different from the address your order was originally shipped from. Also, we need to confirm the delivery company and order value and shipping back tracking number from you.